Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather details you choose to share. This may include your name, company name, email address, phone number, delivery locations, and specific floral requirements. Payment details are collected when you place orders, though handling is done securely via our payment partners.

For our corporate clients, we may obtain additional business information such as company registration data, preferred delivery times, and budget preferences to tailor our service to your needs.

Our site automatically collects certain technical data when you browse. This includes your IP address, browser type, device information, and browsing paths. We use this information to improve site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your data to fulfill orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling flower orders and gift arrangements
• Communicating about order status and delivery timing
• Providing customer support and answering inquiries
• Improving services based on your feedback and preferences
• Sending relevant service updates (with your consent)
• Maintaining records for business and legal compliance

We also use aggregated, non-personal information to analyze market trends and enhance our operations. For example, we may study which types of arrangements are popular in different seasons to better manage inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these communications anytime by using the unsubscribe link in our emails or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data remains within our organization and is shared only when necessary to provide our services or comply with legal requirements.

We collaborate with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for their designated duties.

We may disclose your information if required by United Kingdom law, court orders, or governmental regulations. This includes compliance with tax regulations, business licensing, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and deploy multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our offices, and access to personal information is limited to employees who need it for their work. Our team receives ongoing privacy and data handling training.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store complete credit card numbers in our systems—this data is handled by certified payment processors specializing in secure transactions.

While we maintain strong security measures, no system is entirely risk-free. We continuously monitor and update our security practices to address evolving threats and uphold top protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You may request to view what we hold, ask for corrections to inaccurate data, or request deletion of your data when permissible by law.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request details about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as needed for business and legal purposes. Order records are kept for accounting and warranty reasons, while marketing preferences remain unless you request removal.

When information is no longer required, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate business interests such as fraud prevention.

Cookies and Website Technology

Our site uses cookies to improve your browsing experience and to understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for basic site functionality, such as navigation and secure access. These cookies do not collect personally identifiable information and are automatically enabled when you use our site.

We employ analytics cookies to learn how visitors interact with our website. This helps us identify popular content, optimize performance, and improve the user experience. The data is aggregated and does not identify individuals.

You can adjust cookie settings through your browser. Note that disabling certain cookies may affect some site features and your overall experience.

Business Transfers and Changes

If MeadowRidgeWay undergoes major business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will inform you of such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we cease operations, we would ensure your personal information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted according to data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or by posting a notice on our website before the changes take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from someone under 18, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. Some service providers may process data internationally. When this happens, we implement appropriate safeguards to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.